Refund policy

At Gealy Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns for both defective and non-defective products purchased within Australia, subject to the conditions below.

To be eligible for a return:

  • The item must be in new, unused and resalable condition.
  • The item must be returned within 30 days of the delivery date.
  • The product must be returned in its original packaging with all accessories, manuals and components included.
  • Proof of purchase is required.

Products that have been installed, used, damaged by misuse, or are not in their original condition may not be eligible for a refund.

Exchanges

We are happy to offer exchanges for eligible products returned within 30 days, provided they meet the return conditions outlined above.

Return Process

Returns may be made by post or, where applicable, returned in person by prior arrangement.

Customers are responsible for the cost of returning items unless the product is faulty, damaged in transit, or supplied incorrectly.

Please contact our team before returning any item so we can provide return instructions and authorisation.

Restocking Fee

A 20% restocking fee applies to all change-of-mind returns. This fee covers inspection, handling and restocking costs.

No restocking fee will apply where a product is confirmed to be faulty, damaged on arrival, or supplied incorrectly.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original method of payment within 7 business days, less any applicable restocking fee.

Please note that your financial institution may take additional time to process and display the refund.

Damaged or Faulty Products

If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible with your order number, photographs (where applicable), and a description of the issue. We will work with you to repair, replace or refund the product in accordance with the Australian Consumer Law.